Jqk8 Privacy Policy – Member Data Protection & Personal Information

1Introduction

This Privacy Policy explains how jqk8 ("Platform", "We", "jqk8") collects, uses, stores, and protects your personal information when you use our website, mobile app, or any of our services.

Jqk8 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations. We take seriously our responsibility to protect the privacy of every member and user of our platform.

By using the jqk8 platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.

2Data We Collect

Below are the types of personal data that jqk8 collects from members and platform users:

3How Data Is Collected

Jqk8 collects your personal data through the following methods:

• Account registration — information you provide during registration, such as your name, phone number, and email.
• KYC verification — identity documents you upload for identity verification purposes.
• Financial transactions — information provided when making a deposit or requesting a withdrawal.
• Platform usage — data automatically generated when you use the jqk8 website or app, including activity logs and game records.
• Support communications — any information you share when dealing with the jqk8 customer support team.
• Cookie technology — information collected via cookies and similar tracking technologies while you browse our platform.

4Purpose of Data Use

The personal data we collect is used for the following legitimate and transparent purposes:

• Creating and managing your jqk8 member account.
• Process deposits, withdrawals, and other financial transactions securely and promptly.
• Verify your identity (KYC) to comply with legal requirements related to anti-money laundering.
• Send important notifications relating to your account, transactions, security, and platform updates.
• Providing effective and responsive customer support.
• Detect and prevent fraudulent activity, money laundering, or security breaches.
• Improve the user experience through aggregate behavioural analysis that does not identify individuals.
• Comply with legal obligations and reporting requirements to relevant authorities.

Jqk8 does not use your data for third-party marketing purposes without your explicit consent.

5Data Sharing With Third Parties

Jqk8 does not sell, rent, or transfer your personal data to any third party for marketing purposes. However, in certain situations, we may need to share your data with:

• Payment service providers — such as banks and e-wallet operators to process your financial transactions.
• Technology service providers — parties that help us operate the platform infrastructure under strict confidentiality agreements.
• Relevant authorities — when required by law or a valid court order.
• Identity verification service providers — for KYC verification purposes as required by regulation.

All third parties involved in processing your data are bound by strict data protection agreements and are not permitted to use your data for any purpose other than what has been specified.

6Data Security

Jqk8 implements comprehensive technical and operational security measures to protect your personal data from unauthorised access, misuse, loss, or disclosure:

• 256-bit SSL encryption for all data transmissions between your device and jqk8 servers.
• Encrypted data storage in data centres protected by strict physical access controls.
• Two-factor authentication (2FA) available for all member accounts for added protection.
• Real-time security monitoring that detects and responds to any suspicious activity.
• Regular security audits by our internal security team and independent external audits.
• Internal access restrictions — only authorized personnel may access member personal data, and only to the extent required for their duties.

7Cookie Policy

Jqk8 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login authentication and session security. Cannot be disabled.
• Preference Cookies — saves your preferences such as language and display settings for a better experience.
• Analytics Cookies — collects anonymized usage data to help us understand how users interact with the platform and improve it.
• Security Cookies — helps detect fraudulent activity and protect your account.

You can manage or disable non-essential cookies through your web browser settings. However, disabling certain cookies may affect platform functionality.

8Your Rights as a User

As a jqk8 member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, please contact the jqk8 support team via live chat or email at [email protected]. We will process your request within 30 business days.

9Data Retention Period

Jqk8 only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active account data — retained for the duration your account is active and for 7 years after account closure for legal compliance purposes.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• KYC Documents — retained for the duration the account is active and 5 years after account closure.
• Security logs — retained for 2 years for fraud detection and security investigation purposes.
• Cookie and analytics data — retention period ranges from 30 days to 2 years depending on the cookie type.

Once the relevant retention period has expired, your data will be securely deleted or anonymised in a way that prevents re-identification.

10Privacy Policy Amendment

Jqk8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform operations. When significant amendments occur, we will notify you via in-platform notifications or email.

The latest version of this Privacy Policy will always be available on this page with a clear update date. Continued use of the jqk8 platform after any amendment is considered acceptance of the updated terms.